FAQ

FAQs

About The Products

How should I use the olive oils?

Use them as finishing oils—drizzle generously over completed dishes before serving. Use them on salads, grilled vegetables, omakase, fresh bread, desserts, or even ice cream and your daily yogurt bowl. The delicate flavors are best appreciated when not exposed to high heat.

How long do the oils stay fresh?

Unopened bottles last up to 12 months from production. Once opened, we recommend using it within 3 months for optimal flavor. Store in a cool, dark place away from direct sunlight.

Are your products organic?

We source non-GMO ingredients from traditional farms that have been cultivated using natural methods for generations. While not all carry formal organic certification, our partners follow sustainable practices that often exceed organic standards.

About The Orders

Where do you ship?

We currently ship to the United States and Canada only. Other international shipping will be available soon. Please allow us 24-48 hours to process your order.

What if my order arrives damaged?

We take great care in packaging each and every product, but if your order arrives damaged, please contact us within 48 hours with photos. We'll send a replacement immediately at no additional cost.

About Shipping and Return

What is your return policy?

Due to food safety concern, culinary products are not eligible for return.

About ILÉM

Do you offer wholesale or restaurant partnerships?

Yes! We work with select restaurants, retailers, and hotels. Please contact us at partnerships@ilem.world with details about your inquiry.

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